MTN Nigeria has unveiled a fully digitized experience center in Abuja, powered by cutting-edge 5G technology. This innovative facility aims to transform customer experiences by offering a wide range of digital services and solutions, reflecting MTN’s commitment to leveraging advanced technology to meet the increasing needs of its users in the region.
During the unveiling ceremony held at the company’s Regional Office in Maitama on Wednesday, Ogunwa Nwoye, Chief Customer and Experience Officer at MTN Nigeria, emphasized that the center is the first of its kind in the country. She explained that its launch is a testament to the power of technology and how it can enhance lives.
MTN Launches Cutting-Edge 5G Experience Center in Abuja
Nwoye highlighted that unlocking Nigeria’s full economic potential is achievable when technology is fully embraced and utilized. “Today, we launched Nigeria’s first digital experience center from any telecom firm. Our goal was to bring a digital, immersive experience closer to our customers and businesses,” she said.
She further elaborated on the role technology plays in improving everyday life: “We wanted to showcase what’s possible with the technology we provide. As a technology company, MTN uses innovation to enrich the lives of our customers and the communities we serve. We believe Nigeria’s full potential can be unlocked through technology. That’s why we were the pioneers in launching 3G, 4G, and now 5G.”
Nwoye explained that the 5G-powered center is designed with local relevance in mind. “We’ve built Nigeria’s first digital kiosk, enabling up to eight different customer journeys, where users can access services independently, though staff assistance is available if needed.” The services offered include SIM card purchases, airtime, data plans, and devices such as 5G routers, all with delivery options nationwide.
Additionally, the center showcases smart home solutions, demonstrating how users can control their homes remotely using a data connection. “This center is not just about data and devices—it’s about empowering people to live extraordinary lives. We want Nigerians to unlock their full potential and explore their creativity, driven by the technology we offer.”
Nwoye emphasized that the Digital Experience Center is designed to inspire innovation: “What we’re doing today is enabling people to experience technology firsthand, sparking creativity and encouraging innovation.”
Thank God Otorkpa, Regional General Manager North at MTN Nigeria, reiterated the importance of digital transformation, stating, “While we are moving towards a more digital future, we must not forget the importance of human connection. That’s why we’ve invited you here today—to join us on this journey and take a glimpse into the future together.”
The event attracted select customers, brand influencers, and industry experts, all eager to explore the transformative potential of 5G technology and its far-reaching impact on various sectors of the economy.