Resource Intermediaries Limited (RIL) – Our Client, a Real Estate company is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ojoo, Ibadan, Oyo
Employment Type: Full-time
Job Description
- We are urgently in need of an expeirienced, and a professional Customer service Representative (CRM) . An experienced individual in same industry is an advantage.
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Application Closing Date
19th November, 2024.
How to Apply
Interested and qualified candidates should send their resumes to: vadisa@resourceintermediaries.org using the Job Title as the subject of the mail.
Note : Only those who stay in Ibadan, qualified and experience candidate will be enagaged. those around ojoo location is an added advantage.
