Tespire LLC, an Edtech company, is recruiting suitable candidates to fill the position below:
Job Title: Customer Support Intern (NYSC)
Location: Abuja (FCT)
Employment Type: NYSC
Job Summary
- We are excited to announce internship opportunities for serving corp members to join our dynamic team as Cross-Functional Sales and Customer Support Intern, Support and Ticket Handling Intern.
- The roles offer valuable experience and the chance to contribute to our mission of enhancing education through innovative technology solutions.
Responsibilities
- Respond to customer inquiries and support requests via email, phone, and chat.
- Track, manage, and resolve support tickets in a timely and efficient manner.
- Collaborate with the technical team to escalate and troubleshoot complex issues.
- Maintain and update support documentation and FAQs.
- Provide excellent customer service to ensure a positive user experience.
- Assist in the onboarding of agents, parents, and educational institutions.
- Conduct demo sessions to showcase our products and services to existing and potential clients.
- Collaborate with the sales and customer support teams to ensure seamless integration of new clients.
- Support the sales team in managing client relationships and follow-ups.
- Provide feedback from clients to help improve our products and services.
Requirements
- Must have a functioning laptop
- Currently serving as a corp member.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Previous experience in customer support is a plus, but not required.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced, cross-functional environment.
- Proactive and self-motivated with a keen interest in sales and customer service.
- Previous experience in sales or customer support is a plus, but not required.
- Applicant must reside within Wuse/Jahi axis.
- candidates should possess a Bachelor’s Degree with 0 – 1 year experience
Application Closing Date
30th December, 2024.
Method of Application
Interested and qualified candidates should send their CV to: elohorbunor@jdlab.ng using “Customer Support Intern (NYSC) Abuja” as the subject of the mail.
