Zenith Bank customers have taken to social media to voice their displeasure over frequent maintenance delays and disruptions in online banking services. Many customers have reported difficulties with making payments, transferring funds, and accessing other essential banking features.
Zenith Bank Customers Express Frustration Over Service Disruptions.
Zenith Bank customers have encountered difficulties with online banking transactions on Tuesday, October 1, following a scheduled maintenance period announced by the bank. Many customers have taken to social media to express their frustration over the disruptions.
The bank had previously notified customers on Saturday, September 29, that they would be conducting routine maintenance from that date until October 1. However, despite the maintenance period ending, customers are still reporting issues with making payments and using other online banking features.
Zenith Bank has faced criticism from customers following a maintenance exercise that began later than the announced start time. While the bank had notified customers on Saturday, September 29, that maintenance would commence on Tuesday, October 1, at 12:01 AM WAT, the actual start time was delayed.Key points from the bank’s statement: * Scheduled maintenance: The bank announced a planned maintenance period on their Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms. The maintenance was expected to last from 12:01 AM to 2:30 PM WAT on Tuesday, October 1.
Minimizing disruptions: The bank assured customers that measures were in place to limit service interruptions during the maintenance.
Customers noted that the maintenance did not begin at the announced time, causing confusion and inconvenience. Despite the maintenance period, customers continued to experience difficulties with online banking transactions. Some customers expressed frustration over a perceived lack of clear communication regarding the maintenance schedule and the reasons for the delay.The delayed maintenance and subsequent service disruptions have led to increased criticism of Zenith Bank. Many customers are demanding improved communication and more reliable online banking services.
Zenith Bank has issued a statement on X acknowledging the ongoing maintenance of its information technology infrastructure. This statement follows the widespread criticism from customers who experienced disruptions in online banking services on Tuesday, October 1.The bank’s statement likely aims to provide transparency and reassurance to customers affected by the disruptions. While the specific details of the maintenance are not provided, the bank’s acknowledgment of the issue may help to alleviate some customer concerns.It remains to be seen how Zenith Bank will address the root causes of the disruptions and ensure the reliability of its online banking services in the future.
